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returns & exchanges
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a) The Seller warrants that at the time of delivery the Products will be free from flaws and will meet the specifications indicated by the Seller, provided the Products are used by the Buyer for purposes conforming with those for which the Product typology in question is normally used. In the event that the Seller has not notified any particular specification with regard to a given product, same, at the time of delivery, will be understood to meet the ordinary market quality standards for similar industrial products. Subject to the provisions of Article 7 (B) and, in the event that a Product fails to comply with the warranty as above, the Seller will be entitled, at his own discretion:
1) to replace the Products or parts of them that fail to comply, or
2) to alter the Products so that they comply with the specifications indicated by the Seller or (as the case may be) with market quality standards for similar products, or
3) to withdraw the Products that do not comply and refund in full their sale price.
b) The warranty referred to above will apply subject to the following conditions: 1) that the Buyer has complied with the provisions of Article 9 below, to the extent that they are applicable; 2) that the Buyer has informed the Seller in writing of the defects and documented them by means of photographs on traditional or digital media, within (i) 14 (fourteen) days from delivery of the Products in the event of easily recognisable flaws and within (i) 14 (fourteen ) days from the discovery of any hidden flaws. The Buyer’s right to take action will be time-barred in any case 2 (two) years after delivery of the Products; 3) that the Buyer grants the Seller the opportunity to inspect the Products, according to a reasonable procedure, and 4) that the Buyer has ceased to use the Products that fail to comply starting from the time of discovery of the flaws claimed by the Buyer.
c) Subject to the provisions of Article 7 (A) above, and without prejudice for any mandatory provisions of law: 1) any other explicit or implicit warranty with regard to the quality, the saleability or the suitability of the Products for specific purpose is expressly excluded; and 2) the Seller will not be held liable for any losses or damage incurred by the Buyer due to ᴀaws or to the lack of functioning of the product not covered by this warranty.
d) The Seller will do whatever is reasonably possible to provide the Buyer with any instructions, recommendations and advice for preserving and using the Products and its conditions of use. It is understood that the Buyer will be responsible for ensuring that the Products are used in accordance with the specifications and instructions for use.
e) EMU Group S.p.A. shall not be held liable for any defect or damage caused to its own products and arising from an improper use and/or employment thereof.
f) EMU Group S.p.A. reserves the right to modify any technical-construction feature of its products, according to the technological evolution of the production systems and of the reference legal requirements, if any.
maintenance & care
The connection between the high qualitative and functional standards of the materials used, constitutes the main guarantee of the sturdiness and the resistance of the company’s products over time. Respecting the rules of maintenance and use, specified as follows, will ensure the success of these objects, which were devised with EMU quality, to last a long time.
To keep the product in good condition for a long time, we recommend storing it indoors and in a dry place during the winter to prevent condensate from forming. Before the winter and on a quarterly basis, if the products are kept near the sea, it is recommended to clean the metal surfaces with a soft cloth using water or detergent and protect them with Vaseline oil or car wax.
To keep the product in good condition for a long time, we recommend cleaning it regularly; more often in very damp locations with a marine climate. It is recommended to clean the surfaces using a soft cloth with water or mild detergents. Prolonged and continuous exposure to intense UV radiation or very low temperatures can affect the initial characteristics of the colored coating, which is made from polyester. We recommend cleaning and storing the products in sheltered places during prolonged periods of non-use and during the winter.
Avoid prolonged contact with greasy substances and/or dyes, which may be absorbed by the coating material, causing permanent staining and deterioration of the yarn structure. Frequent washing: use water and non-abrasive, colorless liquid detergents with neutral PH. Leave the detergent to react for a few minutes, if required rinse thoroughly with water at a temperature not exceeding 83F (30°C). If pressurized devices are used, keep the diffuser tip at least 23"/27" (60/70 cm) away from the surface of the item. Repeat the operation if necessary. Periodic and/or extraordinary washing: use a regenerating stain remover for PVC, following the procedure below. Operations to be performed:
- apply the stain remover to the dirty fabric;
- allow the product to act for 15-30 minutes;
- rub the stained area using a common hard-bristle laundry brush (phase is necessary since the dirt is inside the weaving);
- rinse with running water (if possible rinse using a high-pressure cleaner, remaining at a distance of approx. 23" (60 cm) so as not to damage the fabric with the high pressure);
- repeat the operations if necessary.
Note: when applying the product, pay attention not to apply it to the painted parts of the product.
Avoid prolonged contact with greasy substances and/or dyes, which may be absorbed by the coating material, causing permanent staining and deterioration of the yarn structure. Frequent washing: use water and non-abrasive, colorless liquid detergents with neutral PH. Leave the detergent to react for a few minutes, if required Rinse thoroughly with water at a temperature not exceeding 86F (30°C). If pressurized devices are used, keep the diffuser tip at least 23"/27" (60/70 cm) away from the surface of the item. Repeat the operation if necessary.
Terracotta can be cleaned easily and does not require particular maintenance interventions. To clean the product we recommend use of a cloth dampened with water and mild detergent. Successively, rinse and dry with a dry cloth. Pay particular attention to the rinsing phase to prevent the accumulation of lime scale and dirt.
The stoneware surfaces can be cleaned easily and do not require particular maintenance interventions. To clean the product we recommend use of a cloth dampened with water and mild detergent. Successively, rinse and dry with a dry cloth. Pay particular attention to the rinsing phase to prevent the accumulation of lime scale and dirt.
HPL laminate is easy to clean and does not require special maintenance. Most stains can be washed with just clean water and dried with soft and clean cloths. For stubborn stains, use a sponge and a specific detergent for laminates or detergents for glass surfaces. Remove all traces of detergents using a dry cloth to prevent streaks or dulling. We recommend trying all products in hidden corner. Avoid using steel wool pads, products containing abrasive creams, powder detergents and acetone.
As it is a natural material, changes in color or cracks due to the level of humidity and sudden changes in temperature may be observed. If it does not receive any maintenance treatment with the periodic application of common and specific oil-based protective products, the surface will weather into a silvery-grey finish that can be removed with light surface sanding and subsequent polishing with a hessian cloth. Small surface stains caused by oil or other foodstuffs must be removed immediately, before the wood absorbs them, by sanding the area concerned and polishing it with a hessian cloth. When the wood is wet for the first time, it is normal for the surface to become slightly rough when it dries; the initial polished-effect can be restored with light surface sanding and subsequent polishing with a hessian cloth.
The glass surfaces are easy to clean and do not require special maintenance. We recommend using a cloth dampened with water and a mild detergent, then rinse and rub with a dry cloth. Be careful not to scratch any painted surfaces. If the water used has an excessive amount of limescale or other mineral salts which leave stubborn marks or streaks when the surface dries, specific commercial products can be used for cleaning the glass instead of the mild detergent, except for painted surfaces.
Avoid prolonged contact with greasy substances and/or dyes, which may be absorbed by the coating material causing permanent staining and deterioration of the yarn structure. Do not use solvents or solvent-based detergents (avoid using acetone). Use water and non-abrasive colorless liquid detergents with neutral PH. Leave the detergent to react on for a few minutes, if required. Rinse thoroughly with water at a temperature not exceeding 86F (30°C). If pressurized devices are used, keep the diffuser tip at least 23"/27" (60 / 70 cm) away from the surface of the item. Repeat the operation if necessary.
a) DO NOT USE the following products on stainless steel parts:
- Bleach or detergents containing bleach (which can corrode stainless steel);
- Hydrochloric acid or products containing chloride (which can corrode stainless steel).
b) Salt, limescale or acid (from coffee, wine, orange juice, tomato and lemon juice, etc.) may discolour stainless steel parts that are not cleaned immediately.
c) Stainless steel products or parts used by the sea or for internal swimming pool furnishings require more frequent cleaning to remove deposits of chloride and to prevent the chemical corrosion of the external surface.
d) Stains or rust marks on the stainless steel surface should be removed immediately.
e) Stains left for a long time can become permanent.
f) Rust can chemically attack or corrode stainless steel.
Removing stains or rust:
- Apply a specific non-abrasive detergent/polish for stainless steel;
- Test on a hidden stain to make sure that the original surface finish is not altered;
- Remember to rub lengthwise (not in a circle);
- Do not use abrasive pads;
- Rinse thoroughly with clean water;
- Finally dry thoroughly to prevent streaks, rub in the direction of the fibers.
As it is a natural material, changes in color or cracks due to the level of humidity and sudden changes in temperature may be observed. The wood exposed to sunlight and the elements undergoes a natural change in tone and color over time and tends to turn grey. Constant maintenance with oils can slow this process down. We recommend using a cloth dampened with water and a mild detergent, then rinse and rub with a dry cloth.
To ensure the long life of the eco-leather, use a mild detergent and soft cloth to clean it. Over time, eco-leather will acquire delicate signs of use that increase its beauty and give it greater depth and allure.
For correct maintenance, clean the surface using a soft cloth. Small oil, coffee, wine or other food product stains on the surface must be removed immediately. Products containing vinegar may be used to remove stubborn stains.
Clean using a mild detergent product and soft cloth.
Clean the product with a soft, damp cloth. Use neutral detergents, if possible diluted in water. Do not use detergents containing alcohol, trichloroethylene, ammonia or other solvents, even in small quantities.
Other instructions for general use of the product:
On seats and sofas, avoid improper use such as: putting your feet on the chairs, swinging the seats on their back legs, sitting on the back rest (especially if it is made of fabric only), sitting on the armrests and using the product as a ladder. At the end of its use, do not dump the furniture in the environment but contact the companies responsible for the disposal of solid and municipal waste, for its transfer to the Tip or its eventual recovery.
Steel sheet tables top
Tables tops are made with a slight down planarity deviation to avoid “spring effect” when used. Surface tables tops seem to be convex.
Wood and HPL tables top
Tables tops made in these materials are subject to slight warping as climate conditions vary. For this reason, differences in alignment may occur between the various components of the table. This has no effect on performance.
Before starting to open the umbrella, make sure that the fabric has not got caught in the internal ribs. To open or close the umbrella, turn the handle in the direction indicated by the arrows and the works “Open” or “Close”. Incorrect operation could tear the string or damage the mechanism. Never force the ropes or handles. If they get stuck, check why this has happened and eliminate the possible cause. Dralon or polyester fabrics: hand-wash in lukewarm water 104F (40°C) using a detergent for delicate fabrics. Treat any oily or watery stains with a sponge or soft brush, rinse thoroughly and dry in the shade. For more persistent stains use a gentle detergent or stain remover. Make sure that the fabric is completely dry before putting it away. Do not spin dry. Avoid dry cleaning. For the winter, it is advisable to remove the fabric from the structure and allow it to dry completely before putting it away. Wooden pole: apply a wax-based wood-stainer at least once a year before the winter season. Close the umbrella when the weather conditions are unsuitable, i.e. strong wind or heavy rain. EMU umbrellas can be combined with special bases enabling them to be bracketed into place. If it is decided to position an EMU umbrella using ballast only, their suitability for use in conditions of moderate wind is certified. The following table indicates the minimum ballast weights. The Customer is the sole party responsible for installing and managing the umbrella. Shade sun umbrellas’ collection resists to UV rays, as UPF 50+ degree. Furthermore fabrics of this collection reached degree 8 of color fastness to light test, BS EN: ISO 105 B02 standard.